Returns & Exchanges

At Spy Shop, we stand behind the quality of our surveillance equipment and offer a 30-day return window for items in their original, discreet packaging. If your gear does not meet your operational requirements, we are committed to providing a seamless exchange or refund process.

Return Process

• 1.
  Initiate Request

  Contact our secure support team via the encrypted portal to receive a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Prepare Package

  Place the item in its original box with all accessories, manuals, and hidden components included to ensure a full inspection and credit.

• 3.
  Ship Securely

  Send your package using a tracked and insured shipping method to our designated processing center, clearly marking the RMA number on the exterior.

• 4.
  Inspection & Refund

  Once our technicians verify the device's integrity, we will issue a refund to your original payment method or ship your replacement unit within 5 business days.